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News

Notice of apology and refund for
incorrect billing
at the Nintendo Museum shop
due to an incorrect consumption tax rate

Information

Thank you for your continued support of the Nintendo Museum.

We have recently discovered that the consumption tax rate for three items sold in the Nintendo Museum shop, BONUS STAGE, was incorrectly applied. Therefore, we would like to offer a refund of the price difference to those who purchased the relevant items.

We sincerely apologize for any inconvenience caused to customers who purchased these items.


Sales location:
Nintendo Museum shop, BONUS STAGE
Store operator: NOMURA MEDIAS Co., Ltd.

The following three items, which should have been subject to a reduced tax rate, were sold at a consumption tax rate of 10% instead of 8%.

  1. Nintendo Museum Cookies
    Correct price: 1,620 yen (tax included)
    Incorrect Price: 1,650 yen (tax included)

    *Price difference of 30 yen

  2. Pull-out Pikmin Cookies
    Correct price: 1,080 yen (tax included)
    Incorrect Price: 1,100 yen (tax included)

    *Price difference of 20 yen

  3. Animal Crossing: New Horizons - Polvorones
    Correct price: 1,458 yen (tax included)
    Incorrect Price: 1,485 yen (tax included)

    *Price difference of 27 yen

*There were no errors in the tax rate for items other than the three listed above.

Refunds:

The store operator, NOMURA MEDIAS Co., Ltd., will refund the price difference to those who purchased the above items.

If you purchased these items, please fill out and submit the refund request form below.
We will review your request and process the refund accordingly.

NOMURA MEDIAS Co., Ltd. - BONUS STAGE Refund Request Form:
https://www.secure-cloud.jp/sf/business/1738153606RoHCUZqF
(You will be redirected to an external website)

Deadline for submitting the refund request form: Monday, June 30, 2025 (JST)

Once again, we apologize for any inconvenience caused to our customers. We will do our utmost to prevent such incidents from occurring in the future.